Importance of Soft Skills or Customer Service

Dr. Purushothaman
December 7, 2013

Customer service and soft skills of any employee can make the end customer happy.

Person with good skills is a long term asset to the company it leads to the better opportunity for the business in the long run. Employee is an important part of any company and organization should also take care of the needs and necessities of its employee.

Customer service is a process of ensuring customer satisfaction with a product or service. It is a series of activities designed to enhance the level of customer satisfaction. Basically is can be of two types, before sale and after sale service. In before sale services, help customer to find that good or product with huge satisfaction in the end, while in after sale services, provide all the facilities that makes the end customer satisfied with no guilt in his mind.

There are few secrets which should be kept in mind while dealing with customers: -

• It’s important to provide proper to training to the employees not only for organization policies but as well as how to handle the customers. It is compulsory to provide all the latest information so that one can answer all the queries of the customer

• Always work on attitude and your team’s attitude to provide good customer service. If your have positive attitude or always in upbeat mood your team will follow the same, which will result in outstanding services to customer. Never show negativity towards team or any other member.

• Motivate your team by giving those incentives on their performance which will lead them to work more efficiently as money is the best motivator or can ask your team what exactly they want as an incentive.

• Always appreciate your team for their good work or make them understand how to perform better if they are not good. It will create positive vibes and as a result average performer will become better day by day.

• Always support the customer by cheer leading their concerns to the upper management and let the customer know about the same. You can support your customer by making sure that technology supports them.

• Any time customer shows that they are unhappy about an issue, apologize immediately. This means acknowledging their frustration by saying sorry.

• Reliability is one of the keys for any relationship, so never make any promise which you cannot keep, if the promise ha snot been fulfilled it will lead to a bad impact of company in the customer’s mind. So always think before you give nay promise.

• Always let the customer talk and show him that you are listening by making appropriate responses and never interrupt him in between if you have some thing to say than wait for your turn.

Good customer service is all about bringing the customer back and send them away happy enough so that he can pass positive feedback about your business to others. There are many institutes for Customer Service or Soft Skills Training in Bangalore you can choose any of them and get trained. Good skills are lifeblood of any business.

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