Employers highlighted three skills needed by all workers: teamwork, flexibility, and communication. Nowadays, one of the requirements in the job market is workplace communication skills. Employers want employees with these skills as part of their training, which include oral, written, and technology abilities.
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Oral communication is the mode of choice in most workplaces today; the paper memo is dead, replaced by voice mail, informal conversation, and sometimes electronic mail or fax mail. Indeed, interpersonal oral communication skills are the ones most prized by employers in the new informal workplace atmosphere. Employees who work with the public or closely with teams need skills in empathy and feedback techniques, especially in fields such as customer service, criminal justice, medical, and legal. Critical thinking and the ability to function as part of a problem-solving group are also skills that employers look for. Simple conversational skills, telephone etiquette, and the ability to interview to get important information are also necessary skills in the workplace.
However important oral communication may be, two writing tasks still loom before the entry level worker - writing reports and filling out forms. Therefore, a clear and concise technical writing style will always be an asset.
Written and oral communication skills are very important in today's high-powered workplace, but employees must also be able to use modern technology to communicate. The technologies most often used for communication are voice mail, E-mail, fax, and word processing.
In the workplace, poor communication is responsible for the majority of errors, confusion, or problems at the workplace. This means that your workplace communication skills must include speaking clearly, making the intent known and with assertiveness. When one uses the assertive style of communication, one is able to state what they want and how they want it honestly and clearly. From here, you will realize that workplace communication is typically formal and to the point.
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